Support & contact

Need help choosing a plan, updating billing details or getting playback working on a device? Our team answers every message.

Toll-free number

+1 (888) 478-5965

Talk to a support agent directly.

Email

support@bytecartz.com

Replies within one business day.

Billing

billing@bytecartz.com

Invoices, refunds and plan changes.

Hours

9am – 9pm

Seven days a week, including holidays.

Frequently asked

What can I watch on Byte Cartz?

Byte Cartz Originals — films, series and documentaries we produce ourselves — plus titles we distribute under direct agreements with their rights holders.

Do I need any equipment?

No. Byte Cartz runs in your browser and in our apps for smart TVs, phones and tablets. There is nothing to install on your network.

Can I cancel at any time?

Yes. Plans are billed monthly and can be cancelled from your account settings before the next billing date.

How many people can watch at once?

One screen on Starter, three on Premium and six on Family, each with its own profile.